About Us

Community Care Plan (CCP), the health plan with a heart, is an entity owned by Broward Health (North Broward Hospital District) and Memorial Healthcare System (South Broward Hospital District). Fully accredited by the Accreditation Association for Ambulatory Health Care as a Health Plan, CCP serves enrollees enrolled in Medicaid, Children’s Medical Services Network and self-insured employee health plans.

We strive every day to positively impact the health and wellness of those we serve, by providing them with local access to a high standard of healthcare and community resources. Our health plans cover a wide range of health and medical services and offer an excellent choice of physicians and other benefits that help enrollees get and stay healthy.

heart_icon96%*

of doctors would recommend Community Care Plan

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of enrollees feel like they are treated with respect by Community Care Plan

heart_icon92%**

of enrollees said their doctors shared information effectively with them

*2017 Annual CCP Provider Satisfaction Survey conducted by Professional Research Consultants, Inc.

**2017 Annual Enrollee Survey conducted by Morpace Market Research and Consulting

Mission and Vision

Mission

Driven by our community responsibility to positively impact the health and wellness of those we serve

Vision

Be the vehicle for population health for Broward County

Six Core Principles of Excellence

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Quality

"Improve clinical excellence to exceed industry standards and customer expectations"

CCP’s primary focus is to provide high levels of quality care to our enrollees, by:

  • Closing their care gaps
  • Serving as a trusted partner with providers and their staffs
  • Providing education and healthcare resources to meet the needs of our enrollees

Our Partners in Care, the delegated vendors for vision, dental, behavioral health, laboratory and pharmacy benefit manager, attend CCP Partners in Care Forums, serve on our HEDIS Committee, and attend our Quality Improvement Committee meetings.

The CCP Pay For Performance Program provides physicians with tools to support the delivery of high-quality care for their patients and rewards their performance if specific criteria are met. Our customized data and reports, specific to a physician’s practice, assist in closing the gaps on key quality clinical measures.

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Customer Service

“Provide an excellent experience and superior services to our customers.”

Community Care Plan strives to anticipate the needs of its customers, and consistently go beyond their expectations. Our team of professionals offer personalized, concierge-level service, demonstrating respect, understanding, empathy, and responsiveness, so that every customer receives the highest quality care, at the right time and in the right place.

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Community

“Develop preeminent community partnerships to meet the health and social needs of our enrollees.”

The Community Outreach Program at Community Care Plan builds partnerships with key organizations that share our mission of improving the health and well-being of the community. From supporting special events to hosting informational briefings, we partner with many community groups to address the social and health-related needs of our enrollees.

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People

“Create a values-driven culture that attracts, retains and promotes the best and brightest people, who are committed to CCP’s mission and vision.”

CCP’s Human Resources division is driven by our commitment to provide the highest level of quality care to our enrollees. Our goal is to employ those who share our sense of purpose, values and dedication to the betterment of our enrollees, providers and the community.

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Finance

“Achieve financial results through the provision of quality healthcare services, provider relationships, community partnerships, new technology and investment in the organization.”

  • CCP spends 92 cents of every dollar on direct healthcare services to its Medicaid members
  • CCP has the lowest administrative costs in Region 10 (Broward County), compared to other Medicaid health plans statewide
  • CCP had the lowest level of Potentially Preventable Events in Broward County, as reported by the state of Florida
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Growth

“Promote growth to enhance and sustain excellence in service delivery and to support infrastructure improvements.”

CCP is committed to implementing new initiatives and programs targeted to advance our mission to improve the health and well-being of those we serve. Our offerings continue to expand and include new technology that educates and facilitates improved healthcare, enrollees and provider advisory councils, stronger cooperation with community partners, and quality incentives for our providers.