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Medicaid (MMA) /
Birth, Baby, and Beyond

Health Care Coverage for Members With Florida Medicaid

Community Care Plan (CCP) has a contract with the Florida Agency for Health Care Administration to provide health care services to people with Medicaid in Broward County. This is called the Statewide Medicaid Managed Care (SMMC) Program.

If you have been approved for Medicaid and are a Community Care Plan member, this page contains helpful information about the resources available to you.

Community Care Plan is a managed care plan with a Florida Medicaid contract in Broward County.

Need Help
With Your Medicaid Plan?

Our Member Services department
can answer your questions.

Community Care Plan members enrolled in our Medicaid plan can contact our team for help with many services.

If you are a Community Care Plan Medicaid member, please call us at 1-866-899-4828 for help with:

  • Finding a provider
  • Choosing or changing your Primary Care Provider (PCP)
  • Finding out if a service is covered
  • Getting referrals
  • Replacing a lost ID card
  • Planning care for the birth of a new baby
  • Explaining plan changes or benefit options
  • Answering general plan questions

Community Care Plan values your care. If you have any concerns with your children’s Physical, Occupational or Speech Therapy Services, please call Yvie Noel at (954) 622-3272.

If you are a parent of a child who is getting Private Duty Nursing (PDN) services in your home, we encourage you to report all failures of the home health agency to provide your child’s authorized PDN services to:

 

Contacting Member Services

Our team can assist you by phone at 1-866-899-4828, TTY: 711, Monday through Friday, 8 a.m.-7 p.m.

When you call, please remember to have your identification card (ID card) with you so we can help you more easily. (If your ID card is lost or stolen, your Member Services Representative will help you replace it.)

Using CCP Cares MyChart, Your Member Portal

As a Community Care Plan member, you have access to CCP Cares MyChart, our member portal. This is a secure self-service online portal where members can get personalized information about benefits and services. You can also communicate with our Member Services team.

After you sign up, you can sign into the online portal with your confidential username and password. Once you sign into the member portal, you can:

View you or your child’s:

  • Member ID card
  • Coverage and benefits
  • Authorization and referral status
  • Billing or claims and Explanation of Benefits (EOB)
  • Messages and reminders
  • Summaries of previous appointments, including issues addressed during each visit, vital signs, and tests or referrals that were ordered
  • Medications, including dosage information and instructions, and request a refill
  • New lab results

Complete Things like:

  • Change your or your child’s Primary Care Provider (PCP)
  • Change your or your child’s address, phone number, email address, and other personal details
  • Complete questionnaires and surveys, like our Health Risk Assessment (HRA)
  • Ask questions about benefits, services, and coverage, billing or claims, referrals, out-of-pocket costs for services, and medical questions
  • Reset your password
  • Set your personal profile photo, theme colors, and alerts

Search for:

  • Doctors and providers in our Provider Directory
  • How much services may cost
  • Health information in our health library

Earn Rewards

You can earn gift cards for completing exams and tests that will help you and your family stay healthy, like:

  • Completing your annual physical
  • Getting your child’s annual well exam
  • Quitting smoking
  • Completing a weight management program

Managing Care With a Helping Hand

If you have a medical condition or illness that requires extra support and coordination, we may assign a case manager to work with you. Your case manager will help you get the services you need.

The case manager will work with your other providers to manage your health care. If you have a problem with your care or something in your life changes, let your case manager know and he or she will help you decide if your services need to change to better support you.

Birth, Baby, and Beyond

Medicaid Coverage for Pregnancy Care

Community Care Plan (CCP) offers health care with pregnancy coverage for Medicaid members in Broward County. Our Birth, Baby, and Beyond program helps women get the prenatal care and support that is so important for a healthy pregnancy.

If you are a Community Care Plan Medicaid member that is pregnant, please call us at 1-866-899-4828.

5-Star Rated Pregnancy Care Six Years in a Row!

Community Care Plan is the only Medicaid health plan in the state of Florida to achieve 5 Stars in Pregnancy Care for six years in a row.*

Helpful Information
for Community Care Plan
Medicaid Members

What’s Included in the
Birth, Baby, and Beyond Program?

Our program helps pregnant Community Care Plan members with everything from finding a doctor to birth planning to baby supplies and more. We will connect you with local experts in Broward County for prenatal and postpartum care.

Our Birth, Baby, and Beyond program includes more than just health care coverage. We help mothers with many services before, during, and after pregnancy.

If you are a Community Care Plan Medicaid member, please call us at 1-866-899-4828 for help with:

  • Finding a doctor for you and your baby
  • Making prenatal care and postpartum appointments
  • Getting educational information about caring for your baby and safety
  • Transportation to medical appointments
  • Getting baby supplies, food, prenatal classes, housing, and breastfeeding help
  • Making delivery plans

If you would like a team member or nurse to contact you, please complete our email form.

Our team of trained obstetrics (OB) nurses will be your guides to every important health step for you and your baby. This includes checking for any health risks to give you and your baby the right level of care.

You can also trust our team for friendly appointment reminders, helpful tips, or even just to be a good listener when you need one.

For more information, you can view or download our Community Care Plan Medicaid Member Handbook.

Helpful Resources for a Healthy Birth and Baby

CCP offers health care with pregnancy coverage for Medicaid members in Broward County. Our Birth, Baby, and Beyond program helps women get the prenatal care and support that is so important for a healthy pregnancy. Learn how our team of experts ready to help our members every step of the way.

How to Choose Your Pregnancy Care Plan

Once you are approved for Medicaid, you will be able to choose the right health plan for you and your baby.

The easiest way to do this is by calling the Choice Counseling Helpline toll-free at 1-877-711-3662.
A counselor will help you choose your care plan or switch to a plan provider.

For more information, visit this page on How to Enroll in a Medicaid Health Plan.

Not Sure If You Are a Member?

If you are approved for Medicaid and not sure if you are a Community Care Plan member, you can speak with a choice counselor to find out which care plan you are enrolled in. If you have not picked a health plan for your pregnancy, you may have already been placed into a health plan.

If you have questions about your managed care plan, call the Choice Counseling Helpline toll-free at
1-877-711-3662, TDD: 1-866-467-4970, Monday through Thursday, 8 a.m.-8 p.m.; Friday, 8 a.m.-7 p.m.

If you do not speak English: Please call us at 1-866-899-4828. We can help answer your questions in your language. We can also help you find a health care provider for your language.

Si usted no habla inglés: Llámenos al 1-866-899-4828. Ofrecemos servicios de interpretación y podemos ayudarle a responder preguntas en su idioma. También podemos ayudarle a encontrar un proveedor de salud que pueda comunicarse con usted en su idioma.

Si ou pa pale lang Anglè: Rele nou nan 1-866-899-4828. Nou ka jwenn sèvis entèprèt pou ou, epitou nou kapab ede reponn kesyon ou yo nan lang ou pale a. Nou kapab ede ou jwenn yon pwofesyonèl swen sante ki kapab kominike avèk ou nan lang ou pale a.

Community Care Plan is a managed care plan with a Florida Medicaid contract in Broward County. The benefit information provided is a brief summary, not a complete description of benefits. For more information, contact the managed care plan. Limitations, copayments, and/or restrictions may apply. Benefits, formulary, pharmacy network, premium, and/or copayments/coinsurance may change.

* Across the six FloridaHealthFinder.gov Medicaid Health Plan Report Cards Groups, 2016, 2017, 2018, 2019, 2020, and 2021 Quality of Care Indicator Ratings by the Florida Agency for Health Care Administration FloridaHealthFinder.gov Medicaid Health Plan Report Card.