PlanLink is Community Care Plan’s online provider portal which gives participating providers the ability to:

  • Check member eligibility and benefit information
  • Request authorizations
  • Check authorization status and claim status
  • Send electronic claim appeals/ corrections
  • Send messages to Community Care Plan (CCP)

Who needs access to CCP’s provider portal?

Any office personnel who need the ability to check member eligibility, request authorizations, check auth status and claim status should also enroll. The agency director, office manager or Medical Director will need to enroll as a “Site Manager.”

What responsibilities does the PlanLink Site Manager have?

The PlanLink Site Manager must log in to PlanLink at least once every 30 days to confirm that all of the PlanLink users and providers associated with their office/group should still have access. PlanLink Site Managers will also receive occasional email notifications if there are any significant enhancements to PlanLink. It is important that they share this information to their associated PlanLink users.

How can I enroll?

All participating providers receive instructions and the link to e-Apply as part of their new provider onboarding packet. If you need us to resend this information, please contact your Provider Operations representative, or send an email to

Will PlanLink access be given to individual personnel?

To ensure the security of patient information, each individual who uses PlanLink must have their own unique PlanLink user ID and password and must be verified on a monthly basis by their Site Manager.

Who do I contact to get more information about PlanLink?

Send an email to contact your Provider Operations Representative or call our Provider Operations Hotline at 1-855-819-9506

Can non-participating provider have access to PlanLink?

Only participating/ contracted providers are granted access to the CCP portal, PlanLink. However, non-participating providers can check claim status via Guest Claims at