Who We Are Owned By

Community Care Plan Is Owned by Large, Well-Respected Hospitals

Community Care Plan, the health plan with a heart, was established in 2000 as South Florida Community Care Network, and is owned by Broward Health (North Broward Hospital District) and Memorial Healthcare System (South Broward Hospital District).

We strive every day to positively impact the health and wellness of those we serve, by providing them with local access to a high standard of health care and community resources. Our health plans cover a wide range of health and medical services and offer an excellent choice of physicians and other benefits that help enrollees get and stay healthy.

How We Impact

52,768

Adult and Child Preventive Visits

93%

Members felt they were treated with respect by CCP

99.6%

Providers would recommend CCP

Member Stats:

18

SECONDS

Average speed of answers

1

BUSINESS DAY

For onboarding new members

78%

YEAR-OVER-YEAR INCREASE

Of completed Health Risk Assessments (HRA)

181,887

MEMBER CALLS

Answered

Provider Stats:

55+

PROVIDER ORIENTATION TRAINING SESSIONS

Developed and conducted for new lines of business

9

PROVIDER WEBINAR EDUCATION SESSIONS

Created and deployed, which are also available on the CCP website

92%

ATTENDANCE IN CUSTOMER SERVICE TRAININGS

By Provider Operations and Member Services team members

976%

INCREASE IN PROVIDER PORTAL ADOPTION

As result of expanded communications and training

What We Do

MISSION

To promote healthier communities.

VISION

 Be the driving force to ensure that every community has access to high quality affordable healthcare.

Principles of Excellence

In order to achieve excellence in serving our community, Community Care Plan’s Core Principles of Excellence represent the foundation of our vision to transform the health care experience. These include:

QUALITY:

Improve clinical excellence to exceed industry standards and customer expectations.

CUSTOMER SERVICE:

Provide an excellent experience and superior services to our customers.

COMMUNITY:

Develop preeminent community partnerships to meet the health and social needs of our enrollees.

 
PEOPLE:

Create a values-driven culture that attracts, retains, and promotes the best and brightest people, who are committed to CCP’s mission and vision.

FINANCE:

Achieve financial results through the provision of quality health care services, provider relationships, community partnerships, new technology, and investment in the organization.

GROWTH:

Promote growth to enhance and sustain excellence in service delivery and to support infrastructure improvements.

Leadership

Jessica Lerner

President and
Chief Executive Officer

Ken Walters

Senior Vice President and
Chief Operating Officer

Susan Mansolillo

Senior Vice President and
Chief Human Resources Officer 

 

Jason Grynbaum

Senior Vice President
and Chief Financial
and Strategy Officer

Leon Mink

Senior Vice President and
Chief Information Officer

Lupe Rivero

Senior Vice President and
Chief Business Development Officer

 

Miguel Venereo, MD

Senior Vice President and
Chief Medical Officer

Justin Marshall

Senior Vice President and
Cheif Legal Officer

Nicole Griffin

Compliance Officer

Accreditation

Community Care Plan is accredited by the Accreditation Association for Ambulatory Health Care (AAAHC) as a Health Plan.

 

The National Committee for Quality Assurance (NCQA) has awarded South Florida Community Care Plan Network (dba Community Care Plan) an accreditation status of Commendable for service and clinical quality that meet NCQA’s rigorous requirements for consumer protection and quality improvement.

 

CCP maintains an accreditation status of Commendable by the National Committee for Quality Assurance (NCQA) and is accredited by the Accreditation Association for Ambulatory Health Care as a Health Plan. CCP serves members in Medicaid; commercial, self-insured employee health plans; and sponsored programs.

Newsroom

For media inquiries, please contact our Communications Department
at 954-622-3342 or ccp.communications@ccpcares.org. Thank you.

    Request for Information - Medicaid Procurement Consultant – Professional Services

    Community Care Plan ("CCP") is requesting information from qualified entities interested in providing consulting services relating to CCP's intent to submit proposal(s) in response to the Agency for Health Care Administration's anticipated invitation(s) to negotiate for the Statewide Medicaid Managed Care Program.  CCP seeks to identify the most competitive Respondents that will furnish consulting services to CCP in an efficient, high quality, transparent, and collaborative manner.
    Posted: 8/3/2021 2:01:42 PM

    Community Care Plan Launches Heart Community Resource Center

    The mission of Community Care Plan, the Health Plan with a Heart, is "to promote healthier communities".  To address health outcome disparities and the social determinants of health (SDoH) that drive those inequities, Community Care Plan has established a virtual community resource center, Heart.  Heart stands for Health, Education, Access, Resources, and Tools. 
    Posted: 7/15/2021 11:22:00 AM

    Community Care Plan Releases the 2020 Value Report

    In our 2020 Value Report, we look back on the year and reflect on our accomplishments.  If 2020 did nothing else, it tested Community Care Plan's foundation and resolve.  Learn how our team rallied together and successfully met our operational metrics and maintained a strong positive culture despite the pandemic.  
    Posted: 6/9/2021 10:07:09 PM

    Community Care Plan Named a 2021 Top Workplace by Sun Sentinel.

    Community Care Plan has been named as a 2021 Top Workplace by the Sun Sentinel. The Top Workplaces list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner, Energage LLC. The anonymous survey uniquely measures 15 culture drivers that are critical to the success of any organization, including alignment, execution, and connection, just to name a few. 
     
    Posted: 6/9/2021 9:43:30 PM

    Community Care Plan ("CCP") released a Request for Proposal to select a vendor to provide Pharmacy Benefit Management ("PBM") Services for CCP's Members

    Community Care Plan ("CCP") released a Request for Proposal to select a vendor to provide Pharmacy Benefit Management ("PBM") Services for CCP's Members in its MMA Program and FHK Program on January 19, 2021.  CCP is required by its contracts with the Agency for Health Care Administration and Florida Healthy Kids Corporation to contract with a provider with the experience and expertise to deliver PBM Services to CCP's Members.  CCP seeks to identify the most competitive Bidders to furnish PBM Services to CCP's Members and who will best provide services in an efficient, transparent, and collaborative manner that assures high-quality PBM services and Member experience. 
    Posted: 4/14/2021 6:20:36 PM

    Community Care Plan Joins Innovaccer to Scale Its Digital Transformation Efforts

    Community Care Plan (CCP), a leading Medicaid payer in South Florida serving Broward County, has collaborated with Innovaccer, Inc., a leading healthcare technology company, to digitally transform its physician engagement approach. The collaboration will enable Community Care Plan to engage physicians the point of care and target key quality measures. 
    Posted: 3/18/2021 8:00:00 AM

See All

Who We Cover

We cover individuals and families who are eligible to participate in the following health care plans:

MEDICAID (MMA)

FLORIDA HEALTHY KIDS

COMMERCIAL, SELF-INSURED EMPLOYEE HEALTH PLANS

Community Care Plan (CCP) is a Provider Service Network (PSN) in Broward County. Community Care Plan is owned by South Florida’s most experienced names in health care: Broward Health (North Broward Hospital District) and Memorial Healthcare System (South Broward Hospital District).