CCP Social Media Community Guidelines

These social media community guidelines are entered into by and between You and South Florida Community Care Network d/b/a Community Care Plan (“Company,” “we,” or “us”). The following guidelines and terms and conditions, (“Community Guidelines”), govern your use of our social media channels.

Please read the Community Guidelines carefully before you use or contribute to our social media channels. By using and contributing to our social media channels, you accept and agree to be bound and abide by these Community Guidelines and our Privacy Policy, found at incorporated herein by reference. If you do not want to agree to these Community Guidelines or the Privacy Policy, you must not use or contribute to our social media channels.

We may revise and update these Community Guidelines from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all use of our social media channels.

User Privacy

For your safety and privacy, please remember to never post, share or publicly display your personal health information on our social media channels. If you send us a direct private message, please only provide your first name and telephone number and we will have a customer care professional contact you by phone. If you have any other questions regarding your eligibility, coverage, or any other important information, please call the customer service number on the back of your CCP member identification card or visit for more information and contact options.

Community Standards

We reserve the right to monitor user interactions and contributions to our social media channels to ensure that you are courteous and avoid making offensive comments. Your posts and user content must adhere to the following requirements and cannot:

  • Contain any third-party material including logos, trademarks, trade secrets, or other items without explicit, prior, written permission to use such materials.
  • Contain any software viruses or any other malicious computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware, or telecommunications equipment.
  • Contain any advertising, promotional materials, spam or promote illegal activity and/or illegal contests, or any other form of solicitation.
  • Silence someone else’s voice, harass, intimidate, threaten or call for violence or serious physical harm or death of users or participants or encourage others to do so.
  • Promote violence or harm against or threaten or harass others on the basis of race, ethnicity, national origin, caste, sexual orientation, gender, gender identity, religious affiliation, age, disability, or disease. We reserve the right to consider and add additional categories.
  • Share or discuss sensitive content including but not limited to content that depicts of promotes graphic violence, adult content, hateful imagery, or child exploitation material.
  • Promote or encourage suicide or self-harm.
  • Post your own or other people’s private information including, without limitation, information related to the health of the individual, financial information about the individual, or any identification or account numbers related to the individual, with or without their permission or consent.

If you link to our social media channels, you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it, and you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent. You agree to cooperate with us in causing any unauthorized linking immediately to stop. We reserve the right to withdraw linking permission without notice. We may disable all or any links at any time without notice in our discretion.

CCP reserves the right to determine in its sole discretion whether a user has violated these Community Standards. We also reserve the right to edit comments for content, remove off-topic contributions, delete offensive comments or remarks, block offensive contributors, and delete actual or suspected spam content from any social media channel. Violation of the Community Standards may result in a user being reported to the respective social media platform and banned from future use and contribution to our social media channels.

Content Disclaimer

We are not responsible for the content of any comments or responses posted by others to any of our social media channels, and the content and opinions expressed by users and other third parties do not reflect the opinions of CCP, our employees or our affiliates. We do not control the placement of any marketing or advertising displayed on our pages by social media or third-party organizations.

Please remember that content posted on any of our social media channels or is for general informational and educational purposes only and should never be considered an endorsement by CCP of any specific provider, practice group, facility, medical treatment, or other related content. Some medical treatments mentioned on our social media channels may not be covered by your specific health plan. Please refer to your benefit plan documents or contact CCP member services directly for information about your health plan’s coverage.

The general informational and educational content posted on our social media channels is not medical advice and should not replace a consultation with your healthcare provider. Always consult your healthcare provider for any questions or concerns regarding medical conditions or treatments. If you are experiencing a medical emergency or life-threatening illness, please call 911 and seek medical help immediately.

Contact Information

For questions for CCP members regarding your health plan coverage or other related concerns, please call the customer service number on the back of your CCP member identification card. For other questions or general information, please visit our website at