Not sure what the next step is? To help you get the most of your plan, here is a short list of important things to do.

  • Read the Welcome Letter and Privacy Notice provided in the Welcome Kit that you received in the mail.
  • Review the new ID card from the Welcome Kit.
  • Make sure that your name, date of birth, and Primary Care Provider (PCP) information is correct.
  • If something is not correct, please call CCP at 1-866-384-2926 / TTY / TTD 1-855-655-5303.
  • Put your ID card in a safe place.
  • Expect a call from our Member Welcome Team to get you learn about your benefits, help you change your PCP, and much more. If you have not received a call within two weeks of joining the CCP plan, please call us at 1-866-384-2926 / TTY / TTD 1-855-655-5303
  • Fill out the HRA form and Medical release forms that were provided in your Welcome Kit. If you would like to complete this form electronically, it is now available in the MyChart member portal or you can call our Member Welcome Team and they can complete it with you on the phone.
  • Place the completed HRA and Medical Release Form in the self-addressed envelope provided in your welcome kit and mail it out.
  • Call your PCP and update your coverage information. If you have not had your annual wellness visit in the last year, you should also schedule an appointment with your PCP.