PRIOR AUTHORIZATION REQUESTS
Pre-authorization requests and supporting documentation may be submitted in the following ways:
- Web: PlanLink
- Fax: (954) 699-0737
- Email: ccp.fax.ppuc@ccpcares.org
ALL AUTHORIZATIONS MUST CONTAIN ALL SUPPORTING DOCUMENTATION.
For assistance with prior authorizations, please contact (866) 259-4272 or (855) 819-9506
SERVICE APPEALS
Service Appeals must be submitted in writing within 30 calendar days from the date of the Notice of Action (NOA) Letter by submitting an appeal letter to CCP.
The appeal request must include:
- Completed appeal letter
- Supporting documentation
- Copy of original NOA letter
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- Appeals should be mailed to:
- Community Care Plan:
- 1643 Harrison Parkway Suite H:200 Sunrise, FL 33323
- Attn: Grievance and Appeals Coordinator
