Community Care Plan will help you with these services.
We will work closely with your doctor or provider to make sure you get the services you need.
Expanded benefits are extra goods or services we provide to you, free of charge. Call Member Services to ask about getting expanded benefits.
See a health care provider from your computer,
tablet or smartphone – anytime, anywhere.
The Department of Health and Human Services describes telehealth (also known as telemedicine) as the use of electronic information and telecommunication technologies to offer care when you and your doctor aren’t in the same place at the same time.
Telehealth helps you connect to a health expert from home or anywhere to get the quality care you need.
When you can't make it to the doctor, telehealth is a way to keep you and your loved ones cared for.
Here’s a short video to learn more about what telehealth is, how it
works, and what options there are for our medicad members.
Covered services include:
For a list of covered benefits and services, click here to view our Medicaid Member Handbook.
More and more doctors are offering telehealth to help care for their patients.
To find a doctor who offers telehealth, try these options:
Reach out to your doctor. Many of Community Care Plan providers offer telehealth services. Contact your doctor for more information.
Use Teladoc.
This is a service offered by Community Care Plan to treat non-emergency issues (allergies, flu, eye issues, sinus infections, rashes, sore throat, and more).
Teladoc provides virtual visits or care with a licensed doctor from a smartphone or computer 24 hours/day, seven days/week.
For more information or to sign up, visit Teladoc.com.
For many, virtual appointments are new,
and it may be your first time seeing a doctor through a screen.
Here is what you will need and some
tips to keep in mind before your visit:
Need Help?
If you need help, please Call our member services team at 1-866-899-4828
or TTY/TDD at 711 Monday to Friday, 8:00 AM to 7:00 PM.
Curious about how telemedicine or telehealth works? You may live much closer to a doctor than Jennifer but watch this video for an example of how telemedicine or telehealth works.
This information is available for free in other languages. Please contact our Member Services department at 1-866-899-4828, TTY/TDD 711 Monday through Friday from 8:00 AM to 7:00 PM EST.
This information is available for free in other formats. Please contact our Member Services department at 1-866-899-4828, TTY/TDD 711 Monday through Friday from 8:00 AM to 7:00 PM EST
Community Care Plan is a managed care plan with a Florida Medicaid contract in Brevard, Broward, Charlotte, Collier, DeSoto, Glades, Hendry, Indian River, Lee, Martin, Miami-Dade, Monroe, Okeechobee, Orange, Osceola, Palm Beach, Sarasota, Seminole, and St. Lucie counties.
* Across the six FloridaHealthFinder.gov Medicaid Health Plan Report Cards Groups, 2016, 2017, 2018, 2019, 2020, and 2021 Quality of Care Indicator Ratings by the Florida Agency for Health Care Administration FloridaHealthFinder.gov Medicaid Health Plan Report Card.
If you have questions, call the Choice Counseling Helpline toll-free at 1-877-711-3662, TDD: 1-866-467-4970, Monday through Thursday, 8 a.m.-8 p.m.; Friday, 8 a.m.-7 p.m.
