NEW MEMBER FAQ
- How or where can I get my ID card?
There are a few ways to get your ID card:
- View your ID card in MyChart, our secure member portal that is available online or mobile app. If you want a physical card, you can also send us a message through MyChart.
- Call our Welcome Team at 1-866-384-2926 and we will have one mailed to you.
- Email us at ccp.customersvc@ccpcares.org and we will have one mailed to you.
- How do I change my Primary Care Provider (PCP)/doctor?
There are a few ways to change your assigned PCP:
- Send the change through MyChart, our secure member portal that is available online or mobile app.
- Call our Welcome team at 1-866-384-2926. We can also help you find another PCP.
- Email us at ccp.customersvc@ccpcares.org.
- My name, address, and/or phone number has changed, what do I need to?
- To change your name or address, please call DCF at 1-866-762-2237.
- To change your mobile phone number, email, or how we contact you, please call our Welcome Team at 1-866-384-2926 / TTY / TTD 1-855-655-5303.
- Why do I need to answer the Health Risk Assessment or “HRA”?
- The HRA is a survey that helps us take better care of your health. The HRA only takes a few minutes, and your answers are kept confidential.
- Complete the HRA within 45 days of the enrollment effective date (listed on the ID card) and you can earn a $15 gift card!
- You can complete the HRA:
- By paper with the HRA that was mailed to you in your welcome kit. When you are done, please return it with the free, postage-paid, self-addressed envelope that was also in the envelope.
- Visiting our HRA webpage and submitting your information.
- Using the MyChart website or mobile app any time.
- Is my doctor or specialist In Network? How can I find out?
- You can find our in-network doctors in our Provider Directory. You can also download or print the directory.
- If you are unable to find the doctor you are looking for, please call our Welcome Team 1-866-384-2926 / TTY / TTD 1-855-655-5303 and they can help you find a doctor or provider. They can also update your assigned Primary Care Provider (“PCP”).
- Where can I find what my plan covers or what my benefits are?
- To learn about your plan and benefits, please review the Member Handbook. You can view, download, or print the handbook.
- If you have questions about your benefits or would like a copy of the benefit handbook mailed to you, please call our Welcome Team at 1-866-384-2926 / TTY / TTD 1-855-655-5303.
- Do you provide Dental benefits?
No, we do not provide dental benefits. Medicaid assigns a dental provider to you. If you do know what dental provider you have been assigned to, please contact Medicaid at 1-866-762-2237.
- How long will my coverage last?
You are currently active with CCP. To get more information about how long your Medicaid coverage is valid for, please call DCF 1-866-762-2237.
- What if I have other questions?
You can also contact us. We are open Monday – Friday 8:00am-7:00pm.
- New members who have not spoken to our Welcome Team, can call us at 1-866-384-2926 / TTY / TTD 1-855-655-5303.
- If you have already spoken to our Welcome team, you can call our Member Services Team at 1-866-899-4828.
- You can also email us at ccp.customersvc@ccpcares.org.
- Who can I call with questions, comments, or concerns?
We are open Monday – Friday 8:00am-7:00pm.
- New members who have not spoken to our Welcome Team, can call us at 1-866-384-2926 / TTY / TTD 1-855-655-5303.
- If you have already spoken to our Welcome team, you can call our Member Services Team at 1-866-899-4828.
- You can also email us at ccp.customersvc@ccpcares.org.
- To report a complaint, you can also call Medicaid at 1-877-254-1055 and choose “Report a Complaint’ or click here.
