FAQs

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FAQs

What is Managed Care?
The process of how health care organizations manage the way their enrollees receive health care services

What is the MMA program?
A managed care plan that provides services for the Managed Medical Assistance part (MMA) of the Statewide Medicaid Managed Care (SMMC) program.

In what areas does Community Care Plan serves Medicaid?
Only in Broward County

What is a Primary Care Physician (PCP)?
A primary care physician is a Doctor that manages most of your health care needs

Can I use Community Care Plan outside of the State of Florida?
Yes, however, only emergency services are covered out of the state of Florida. An explanation of emergency services can be found in the Enrollee Handbook, or call us Monday to Friday, 8 a.m. – 7 p.m. at 1-866-899-4828/ TTY/TTD 1-855-655-5303

How do I change my Doctor?
Call us Monday to Friday, 8 a.m. – 7 p.m., at 1-866-899-4828/ TTY/TTD 1-855-655-5303

I need to see a specialist, how do I find one?
Call us Monday to Friday, 8 a.m. – 7 p.m., at 1-866-899-4828/ TTY/TTD 1-855-655-5303

Can I go to a Doctor not listed in the directory?
Only if it is medically necessary and has been authorized by Community Care Plan

Who do I call with questions, concerns or complaints?
Call us Monday to Friday, 8 a.m. – 7 p.m., at 1-866-899-4828/ TTY/TTD 1-855-655-5303. You can also contact Medicaid at 1-877-254-1055 or go to http://ahca.myflorida.com/Medicaid/index.shtml and click “Report a Complaint.”

When do I get my New Member Packet?
Your New Member Packet should arrive within five (5) days after you are effective with Community Care Plan

How do I know which Doctor(s) I can go to?
Call us Monday to Friday, 8 a.m. – 7 p.m., at 1-866-899-4828/ TTY/TTD 1-855-655-5303 or you can go to our website (www.ccpcares.org)

How do I get Behavioral Health services?
Please call Concordia Behavioral Health at 1-855-514-5300, Monday to Friday, 8 a.m. – 7 p.m.

How do I get Dental Services?
Please call MCNA Dental at 1-800-494-6262, Monday to Friday, 8 a.m. – 7 p.m.

I have questions regarding my medication?
Please call Magellan at 1-800-424-7897, Monday to Friday, 8 a.m. – 7 p.m.

How do I get Vision Care?
Please call South Florida Vision at 1-888-930-3937, Monday to Friday, 8 a.m. – 7 p.m.

Are member materials in other languages?
Call us Monday to Friday, 8 a.m. – 7 p.m., at 1-866-899-4828/ TTY/TTD 1-855-655-5303

How do I get a provider directory?
You will receive a directory in your New Member Packet. You can also receive a directory by calling us at 1-866-899-4828, or by visiting our website: www.ccpcares.org

I am moving to a new address, what should I do?
In Broward County, please call us at 1-866-899-4828, Monday to Friday, 8 a.m. – 7 p.m. If moving to another county or State, please call the Department of Children and Families at 1-866-762-2237

Additional questions regarding the Statewide Medicaid Managed Care (SMMC) MMA Program as released by ACHA can be viewed by clicking here (PDF).

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